Mecklenburg County Hopes to Have POSSE System Back Online This Week

Code Enforcement

In the wake of last week’s cybercrime attack, Mecklenburg County is continuing to make progress on restoring permitting systems to full functionality. LUESA is running tests on the POSSE system today, and pending those results, is hoping to have it back up and running by tomorrow or Thursday.

LUESA director Ebenezer Gujjarlapudi told REBIC today he is confident that no plans or review comments were lost during the hack, so the department should be able to pick up where they left off once everything is back online.

Code Enforcement has been averaging about 1,000 inspections a week since the system collapsed, so they don’t expect there will be much (if any) of a backup once the system returns to normal. In addition, the County says they’ve had a number of on-schedule reviews completed this week using the paper process, and once the system is back up, they’ll contact all customers in the queue to let them know how they’ll be proceeding with their scheduled reviews. Again, they seem to expect a minimal disruption. Continue reading

Important Update from Mecklenburg County on Computer Outage

Code Enforcement

An Update for Our Customers

As the situation with Mecklenburg County’s computer system outage continues to develop, we want to keep our customers as informed as possible of the steps Code Enforcement staff is taking to help our customers. As of the afternoon of Wednesday, Dec. 6th:

  • Phone and e-mail systems are functional. is functional, but in some instances, that functionality may be limited, when the site links to or interacts with a program that has not yet been restored.
  • The following systems are still UNAVAILABLE: Permitting & Inspections software (also known as POSSE Outrider or the contractor login), Online Permitting (also known as HIP and TIP), Electronic Plan Management (EPM). Several smaller systems that support these programs or our daily business processes are also unavailable.
  • Inspections are being performed, but scheduled and managed manually. Since our inspections scheduling methods are currently unavailable, please call your inspector directly to request an inspection. If you do not have your inspector’s number, please call the Customer Service Center at 980-314-CODE or check our online staff directory.
  • When systems are restored, we will work closely with our plan review customers who had scheduled reviews pending. Plan Review customers with questions should contact their plan review coordinator directly.
  • We are exploring options for significantly scaled-back manual plan review and permitting processes.  We will update you when a modified process is available.
  • If you are facing an urgent situation, such as the need to have an inspection so power can be restored to a home, or having deadlines such as closing on a home purchase,  please contact the Customer Service Center at 980-314-CODE, or your inspector or coordinator, if you have their contact information.
  • Our office will remain open during regular business hours and our staff will be putting in extra time to help our customers as more of our systems are restored. Commercial and residential technical assistance is still available.

Our priority is minimizing the impact on our customers and community. We are committed to helping resolve each problem as quickly and efficiently as possible. We apologize for the inconvenience, and thank you for your patience.

We will continue to update you, our valued customers, as we have more to report.

City and County Continue Progress with Development Process Improvements

Source: Mecklenburg County LUESA

LUESA LogoMecklenburg County Code Enforcement and City of Charlotte Land Development staff continue to work jointly on the Phase I recommendations from the Gartner report. Gartner, an independent consulting firm, was commissioned in late 2014 to do a study surrounding the processes and current state of construction and development regulation in Mecklenburg County and provide feedback for enhancing customer service.

LUESA Director Ebenezer Gujjarlapudi and Code Enforcement Director Patrick Granson will speak at REBIC’s September 8th Public Policy meeting to provide a more detailed update and answer questions from builders and developers.  Continue reading

City Outlines Next Steps in Implementing Gartner Report Recommendations on Development Permitting Process

During a recent meeting of the Development Services Technical Advisory Committee (DSTAC), city staff provided a report detailing numerous initiatives that have been or are in the process of being implemented from the Gartner Report on ways to improve the Building and Development Permitting Process. They included the following: Continue reading

Mecklenburg County Code Enforcement Launching New Apprenticeship Program for Vets

code enforcement

Building With Our Veterans is an innovative new initiative in Mecklenburg County that helps qualified veterans spend a year taking courses and apprenticing alongside Mecklenburg County code officials. At the conclusion of the program, graduates who successfully complete the state code official certification exams and satisfy the hiring requirements of Mecklenburg County can join the team at Mecklenburg County Code Enforcement.
The program was born of a need to remedy two issues in Charlotte-Mecklenburg – an under-utilized workforce of military-trained men and women, and a public sector occupation that is struggling to find qualified, skilled candidates. Veterans with experience or interest in construction, the built environment, and life safety issues can be trained and certified to meet the public sector need for code officials.

Frequently Asked Questions

• How will Building with our Veterans help veterans become code officials?
Building with our Veterans participants will spend one year taking 335 hours of required courses through Central Piedmont Community College, and train with Mecklenburg County code officials for 664 hours, an average of 20 hours per week. Participants pay no tuition or fees for the courses, and receive a stipend of $15/hour over the course of the year. At the conclusion of the program, students who have successfully completed the coursework will be eligible to take the state certification exam to become Level I code officials in their trade of choice. Building with our Veterans graduates who become certified and satisfy Mecklenburg County hiring requirements will become part of the Code Enforcement team.
• How many years of experience is necessary to apply for the program?
Applicants should have a high school diploma or equivalent and two years of experience working with a licensed contractor. Program participants should have a valid North Carolina or South Carolina driver’s license and the ability to obtain and maintain a county operator permit (employee driving permit).
• What kind of work will program participants be doing during the apprenticeship? Participants will assist and learn to complete construction inspections in one- and two-family residential projects, townhouses, residential day care facilities and residential care homes. They will also learn to research and answer technical questions from contractors on N.C. Building Code and the inspections process.
• How do interested veterans apply for the program?
The position will be listed on Mecklenburg County’s website in the next few days. Go to job listings on and search for the “Inspector Trainee” position. From there, interested veterans can submit their applications online. The first class of Building With Our Veterans participants will be selected in December.
• When does the program begin?
The program will start in January 2016 and run through December.

For more information, visit

(Source:  Mecklenburg County)

LUESA, Code Enforcement to Relocate Soon

code enforcement

Renovation is underway for Phase I of the Bringing Mecklenburg County to You (BMC2U) facilities master plan, which begins with the relocation of LUESA, including Code Enforcement, to 2145 Suttle Avenue in Charlotte.

This 100,000-square-foot facility, located on the corner of Suttle and Wilkinson Boulevard, formerly served as the home of the Charlotte School of Law. It will contain a Customer Service Center (CSC) on its main floor and will reflect the changes Code Enforcement and other LUESA agencies are using to better meet the needs of their customers. The intent is for most departments to move to the new facility over the winter holiday season, with the CSC being fully functional on the first business day of the new year.

There’s a website where you can track their progress, if you like.

Updates include videos explaining the plan, progress updates and pictures from the work in progress at LUESA’s new home.
They plan to host a ribbon cutting and grand opening on Jan. 4, 2016.

(Source:  Mecklenburg County) 

Mecklenburg County Seeks to Assist Customers in Managing Permit Holds

For anyone building in Mecklenburg County, negotiating the removal of Permit Holds can be one of the biggest frustrations in the long and complicated permitting and inspection process. You’re coming to the finish line on a project and suddenly, seemingly out of nowhere, a hold is placed on your permit without any details of who was responsible and how you can get it released. Sound familiar?

Continue reading